Returns & Exchanges
At Ach Direct Debit, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn and tagged items. Our streamlined process ensures that if a style or fit isn't right, you can exchange it or receive a refund with ease.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the original items with all tags attached into their original packaging to ensure they are protected during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt; we will notify you once your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing